Cancellations
Contact dreampetals12@gmail.com as soon as possible if you need to cancel. Cancellation is not guaranteed after an order has been packed or dispatched. Dream Petals may cancel and refund an order affected by stock, payment, address or fulfilment issues.
Returns
For hygiene and safety, opened or used skincare and haircare products cannot normally be returned. Unopened, unused products in their original packaging may be requested for return within seven days of delivery. Approval and return instructions must be obtained before sending an item back.
Damaged or incorrect items
Report a damaged, leaking, missing or incorrect item within 48 hours of delivery. Include the order number and clear photographs or an unpacking video so the issue can be assessed.
Refunds
Approved refunds are returned through the original online payment method. Bank and payment-provider processing times may apply after the refund is initiated. COD refunds require verified bank or UPI details supplied through an agreed support channel; never send payment credentials or OTPs.
Policy confirmation
This operational policy should be confirmed by the business owner and reviewed for compliance with applicable Indian consumer and cosmetics requirements before large-scale promotion.